Accreditation & Policies
1
Confidentiality Policy
We provide a safe, private space for all clients. Information shared during sessions is treated with strict confidentiality, except where there is a legal or safeguarding duty to share concerns.
2
Safeguarding Policy
The safety of children, young people, and vulnerable adults is paramount. Our safeguarding procedures ensure that any concerns are responded to swiftly and appropriately by our trained staff.
3
GDPR Policy
We comply with all data protection laws. Client information is securely stored, used only for therapeutic purposes, and never shared without consent unless required by law.
4
Equality, Diversity & Inclusion Policy
We are committed to providing an inclusive, non-discriminatory environment. We respect and celebrate all backgrounds, identities, and experiences.
5
Complaints and Feedback Policy
Clients are asked to provide adequate notice for cancellations. Missed appointments or late cancellations may incur a fee unless otherwise agreed.
6
Booking, Cancellation & Refund Policy
We are committed to providing an inclusive, non-discriminatory environment. We respect and celebrate all backgrounds, identities, and experiences.
7
Health & Safety Policy
We maintain a safe and accessible environment in all therapy spaces, following appropriate risk assessments and safety protocols.
8
Equality, Diversity & Inclusion Policy
We are committed to providing an inclusive, non-discriminatory environment. We respect and celebrate all backgrounds, identities, and experiences.
Accreditation & Policies
We are professionally registered with BACP and NCS, ensuring high standards of ethical practice. Our work is guided by clear policies on confidentiality, safeguarding, and client care to ensure a safe and professional service for all.
9
Supervision Policy
All our therapists engage in regular clinical supervision in accordance with professional body guidelines, ensuring safe and ethical practice.
10
Social Media & Communication Policy
To maintain professional boundaries, we do not engage with clients via social media. Communication is limited to agreed methods such as phone or email.
11
Therapeutic Records Policy
Session notes are kept securely and confidentially. Clients may request access to their records in line with data protection laws.
12
Child Protection Policy
We have dedicated procedures for working with children and young people, including obtaining parental consent and following age-appropriate safeguarding measures.
13
Informed Consent Policy
Before therapy begins, clients receive clear information about the process, confidentiality, and their rights, enabling informed, voluntary participation.
14
Accessibility Policy
We are committed to providing an inclusive, non-discriminatory environment. We respect and celebrate all backgrounds, identities, and experiences.
15
Crisis & Emergency Policy
While we are not an emergency service, we have clear protocols in place to support clients in crisis and signpost to appropriate emergency resources.